RETURN & REFUND POLICY

Last Updated: September 23, 2026

At SATU-SATUNYA, every piece is one of one. Once a piece is purchased, it is permanently removed from sale and will not be reproduced or restocked.

Because of the exclusive nature of our products, all sales are final, except when an item arrives damaged, defective, or incorrect as described below.

RETURNS & REFUNDS

We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, fit preferences, style or color preferences, or any other reason unrelated to an item arriving damaged, defective, or incorrect.

Please review the product description, images, and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 14 days of delivery.

Your claim must include:

• Your order number

• A clear description of the issue

• Clear photographs showing the damage, defect, or incorrect item

• Photographs of the original packaging and shipping materials, where applicable

Claims submitted more than 14 days after the recorded delivery date may not be eligible for a refund, except where otherwise required by applicable law.

REFUNDS FOR APPROVED CLAIMS

If your claim is reviewed and approved, we will issue a refund to your original payment method.

We do not offer replacements or exchanges.

Every SATU-SATUNYA piece is one of one. Once sold, the piece will not be reproduced or restocked. For this reason, an identical replacement cannot be provided.

Depending on the circumstances, we may require the affected item to be returned before a refund is issued. If a return is required, we will provide return instructions.

Please do not send any item back without first contacting us and receiving authorization and return instructions.

NON-RETURNABLE ITEMS

Except for items that arrive damaged, defective, or incorrect, we do not accept returns or issue refunds for:

• Change of mind

• Incorrect size ordered by the customer

• Fit preferences

• Style or color preferences

• Minor variations that do not constitute a defect

• Items that have been worn, washed, altered, misused, or damaged after delivery

• Orders where the customer no longer wants or needs the item

RETURN SHIPPING

If we require the return of a damaged, defective, or incorrect item as part of an approved claim, SATU-SATUNYA will provide return instructions.

Customers should not return products at their own expense unless specifically instructed to do so by SATU-SATUNYA.

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

After a refund has been issued by us, the time required for the funds to appear in your account will depend on your bank, card issuer, or payment provider.

ORDER CANCELLATIONS

Once an order has entered processing or fulfillment, it cannot be cancelled or modified.

If you contact us before fulfillment begins, we may be able to cancel the order, but cancellation is not guaranteed.

YOUR STATUTORY RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded, restricted, or modified under applicable law.

Where applicable law provides mandatory consumer rights that conflict with this Policy, those mandatory rights will apply.

CONTACT US

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery before attempting to return the product.

SATU-SATUNYA
Operated by TP E-COMMERCE LLC
1309 Coffeen Avenue STE 16772
Sheridan, Wyoming 82801
United States