SHIPPING POLICY

Last Updated: September 23, 2026

At SATU-SATUNYA, every piece is made to order and created specifically after your purchase. Because of this process, orders may require a longer preparation period than conventional ready-to-ship products.

We appreciate your patience while your piece is prepared for you.

COMPLIMENTARY SHIPPING

Complimentary standard shipping is included with every SATU-SATUNYA order.

There is no minimum purchase requirement to qualify for complimentary shipping.

Any additional or expedited shipping options, if available, will be displayed at checkout.

PROCESSING TIME

SATU-SATUNYA pieces are made to order.

Production and order preparation begin after your order has been successfully placed and confirmed. Because each piece must be produced before it can be shipped, processing times may be longer than those associated with pre-made or ready-to-ship products.

Processing time refers only to the time required to produce, prepare, and hand your order over to the shipping carrier. It does not include transit time after shipment.

We make every reasonable effort to prepare orders as efficiently as possible without compromising the production process.

SHIPPING & DELIVERY

Once your order has completed processing and has been transferred to the carrier, delivery time will depend on the destination, shipping carrier, and other logistical factors.

Any delivery estimate displayed at checkout or provided after your order is placed is an estimate and should not be considered a guaranteed delivery date unless expressly stated otherwise.

Shipping and delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, holidays, or other logistical events.

ORDER TRACKING

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to register and display the first update after shipment.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. Once an order has entered fulfillment or has been shipped, we may not be able to modify the delivery address.

SATU-SATUNYA is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

CUSTOMS, DUTIES & IMPORT CHARGES

For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our complimentary shipping and are the responsibility of the customer.

Customs processing may also affect delivery times and is outside our direct control.

LOST OR DELAYED SHIPMENTS

If your tracking information indicates an unusual delay or your shipment appears to be lost, please contact us so that we can review the situation.

Carrier delays do not automatically constitute a lost shipment.

Where a shipment is confirmed as lost, we will handle the matter in accordance with applicable law and the circumstances of the shipment.

Because every SATU-SATUNYA piece is one of one, an identical replacement cannot be produced or shipped if a piece is permanently lost in transit. Where appropriate, a refund may be issued instead.

DAMAGED DELIVERIES

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and follow the claim requirements set out in our Return & Refund Policy.

Please retain the item and its original packaging while your claim is being reviewed.

MADE-TO-ORDER ORDERS

By placing an order, you acknowledge that SATU-SATUNYA products are made to order and that production occurs before shipment.

The additional time required for production is separate from the carrier's estimated delivery time.

Once a piece has been purchased, it is permanently removed from sale and will not be reproduced or restocked.

YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded, restricted, or modified under applicable law.

Where mandatory consumer protection laws provide rights that conflict with this Policy, those mandatory rights will apply.

CONTACT US

For questions regarding your order or shipment, please contact:

SATU-SATUNYA
Operated by TP E-COMMERCE LLC
1309 Coffeen Avenue STE 16772
Sheridan, Wyoming 82801
United States